Amazing Support Team
We’d like to welcome the following organizations who began using LabStats in July:
University of Utah – Marriott Library
Wasatch County School District
Western Carolina University – College of Engineering and Technology
Southwest Baptist University
Arapahoe Community College
University of Maryland – College of Behavioral and Social Sciences
Green River College
Medical University of South Carolina
We greatly appreciate each of you and we’re thrilled to begin providing the usage data you need!
The LabStats Support Team
An Associate Director of User Support Services at one US college had the following to say about the support he received from LabStats:
“I just wanted to send a quick thank you for how quickly ShaNeil Harada responded to the issue I had today. I reported the issue via email and it was resolved in 12-minutes which is superb customer service. I work in support so I understand that you might not get many emails letting you know when someone has done a good job so I wanted to make sure that you know that ShaNeil exceeded my expectations today.”
We’re very proud of the excellent service our Support Team provides and we hope you won’t hesitate to reach out when issues arise. They can be reached by phone, email or chat, Mon – Fri, 8am – 5pm MST. We look forward to assisting you!
We’ve all heard the phase “two steps forward, one step back,” but you may not know how it applies to software development. We shared with you recently that we’ve made big improvements to our development process and drastically reduced the amount of new bugs being created. However, new features that move the product forward do sometimes include a minor bug, so we’re still not satisfied.
We care enough about your experience using LabStats that our Development Team has just adopted a zero-bug policy which will result in no known bugs within the next few months. Then, we’ll continue to fix any new bugs as soon as they are discovered. Have you found a bug while using LabStats? Help us out by sending a report to firstname.lastname@example.org.
The LabStats Public API
No matter how many dashboards a product contains, some users may require additional control over how or where their data is displayed. That’s where APIs come in. LabStats currently has a basic API which allows access to maps and group hierarchies.
Follow the link below to an article that will help you better understand the LabStats Public API.