Last Updated: May 27, 2018
You may provide us with personal information when you complete a web form, use our live chat feature, schedule a product walkthrough, or open a support ticket. We may collect the following information:
- Your first name
- Your last name
- Your organization’s name
- Your email address
- Your phone number
Use of Information
We may use the information we collect to:
- Contact you via email or phone to provide you the services or information you have requested
- Contact you via email or phone to discuss our services or renewal of your subscription
- Contact you via email or phone to resolve your technical issues
- Contact you via email or phone to inform you about LabStats service updates, special offers, or similar information
- Contact you via email or phone to obtain feedback about our services
- Send you electronic newsletters via email
- Improve our website
Sharing of Information
We work with companies who provide services to us. These companies may process payments or provide data hosting. We only share personal information with these companies to the extent necessary to complete your purchase and provide the services you have agreed to.
LabStats may also share your personal information in the event that we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation, or other legal process.
Security and Storage
LabStats implements reasonable administrative, technical, and physical security controls designed to protect your personal information from unauthorized access or misuse. However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your personal information. Your personal information is stored on our servers and the servers of companies we hire to provide services to us.
Accuracy of Information
We take reasonable steps intended to ensure that the personal information we collect is accurate, complete, and current by using the most recent information provided to us. If you would like to review and edit your personal information, please submit a request using the contact information provided below.
We respect the rights you may have under certain laws to be provided with a copy of your personal information held by us and request the correction or erasure of your personal information held by us. To do this, please submit a request using the contact information provided below.
You may opt out of receiving communications by following the “unsubscribe” instructions contained within the mailing, newsletter, or other communication that we send to you. You may also submit a request using the contact information provided below.
255 B Street, Suite 201
Idaho Falls, ID 83402