Duke University

Duke University is a private, non-profit, research university which consistently holds a top-ten position in various national rankings. Its campus spans over 8,600 acres on three contiguous campuses. Its graduates are among the most sought-after and valued in the world, and 11 Nobel laureates and 3 Turing Award winners have been affiliated with the university.

Location

Durham, NC | United States

 

Customer Since

2005

 

www.duke.edu

 

The Challenge

We were looking to conserve resources and gain statistical information from our many different lab types across campus but had not found a suitable solution until we were introduced to LabStats.

“The data collected has helped us conserve resources by allowing us to focus our upgrades and support in locations that have high usage or specific application …”

Matt Gates | Computing Operations

The Results

We first ran a pilot of LabStats in November 2005; at the time we were mostly interested in the live status availability, but we quickly expanded to use LabStats for usage statistics to make upgrades and expansion decisions.

 

LabStats has helped us make decisions for our labs based on computer and application usage by location. The data collected has helped us conserve resources by allowing us to focus our upgrades and support in locations that have high usage or specific application usage.

 

Application tracking has provided valuable statistical information from the data it collects. It has been particularly useful in grouping usage across different lab types. It pinpoints the different functions each lab type serves, helping us to focus our efforts on improving those aspects of each lab.

 

We have found many purposes for Maps around campus. We use them for all of our public labs, custom icon mock-ups for our printers, and line-art for the general lab layout. Additionally, the library at our school includes bird’s-eye view pictures of the floor plan, which were derived through Maps. Lastly, as mobile use has increased, Maps has helped us offer more mobile solutions for lab access.

 

LabStats has helped us improve monitoring and statistics gathering, as well as focus our efforts on better lab management.

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