February 2017 Newsletter

LabStats is very excited to be attending the following conferences in 2017. We always appreciate the opportunity to meet LabStats users face-to-face and have a bit of fun.
We hope to see you there!

THETA in Auckland, New Zealand on May 7-10
LabMan in Dayton, OH on May 31-June 2
DIDAC India in Mumbai, India on September 19-21
SIGUCCS in Seattle, WA on October 1-4

Development Update

As you know, machines deployed in computer labs are subjected to rigorous use. They typically run all day as users install various types of software, insert removable media, and disconnect or shut them down improperly. All of these things can cause corruption and contribute to problems, interfering with the way lab machines should perform.

This month, we’ve updated our client to greatly improve its ability to handle this type of corruption, so it’s able to continue reporting to the client server without needing to be fixed manually. This improvement is available now via the automatic client update. Plus, the client will gain
additional improvements in this area the next time it’s manually updated or installed through the installer.

Importing Groups in LabStats

Groups are an essential component of LabStats which are used to organize stations and enhance reporting. Groups can be added manually, they can be imported via an XSLX file using our Group Hierarchy Import, or by integrating with Active Directory. You can learn more about how to configure your group hierarchy to integrate with Active Directory by clicking the button below.

On-Site Training Available

LabStats appreciates each and every user. That’s why we want to make sure your organization is getting the most out of our product. We understand that you may benefit from a one-on-one training session to learn exactly how your unique organization can best use LabStats. To accommodate this, we’re currently offering on-site training to anyone interested. Contact your account manager for pricing details and scheduling.

January 2017 Newsletter

Happy New Year!

 We look forward to working with each of you in 2017 and we sincerely hope that this upcoming year is your best one yet! We'd also like to recognize the following organizations who began using LabStats in 2016. Welcome!
Addison Public Library
Adelphi University
Albany State University
Arapahoe Community College
Austin Peay State University
Bergen Community College
Blackhawk Technical College
California State University Monterey Bay
Central Community College
City College of New York
Darton State College
Florida Institute of Tech - Evans Library
Green River College

Howard University
Ithaca College
Kankakee Community College
Kettering University
Lansing Community College
Lindenwood University
Mansfield University of Pennsylvania
Massachusetts Institute of Technology
Medical University of South Carolina
Melbourne Polytechnic
Metropolitan College of New York
North Carolina A&T State University
North Idaho College

Northern Alberta Institute of Technology
Northwestern State University
Ozarks Technical Community College
Pasadena City College
Pratt Institute
Purdue University Calumet
Rowan College at Gloucester County
Saskatchewan Polytechnic
School of Visual Arts
Shippensburg University
Southern University at New Orleans
Southwest Baptist University
Touro College and University System
University of Baltimore

University of Glasgow
University of Mary Washington
University of Maryland - College of Behavioral and Social Sciences
uOttawa - Telfer School of Management
University of San Francisco
University of Texas of the Permian Basin
University of Toledo
University of Utah - Marriott Library
University of Washington Bothell
Wasatch County School District
WCU - Kimmel School of Engineering
Wisconsin School of Business
York College of Pennsylvania

New LabStats Features 

Due to popular demand, this month we added a new feature to our recently revamped summary reports. Both the Login and Application Summary reports now include a column for unique users. This extra information is useful for identifying how many of your users are actually using the stations and applications on your campus. We encourage you to check it out!

Also, groups are an integral part of LabStats and to make the creation and organization of groups quicker and easier, we've made it possible to import Groups using an .xlsx spreadsheet. Click the button below for more information.

Development Training

 Everyone at LabStats is committed to delivering a world class product to our customers—a product that performs well and is easy and safe to use. Part of how we accomplish this is to invest in those who actually build the product. That's why our Development and Support departments take part in on-demand training through industry leader Pluralsight. In addition to that, this month our Development team will be attending a major technology training event in Chicago for some very hands-on, specialized training provided by Microsoft and other industry experts. Staying on top of the technology and security landscape is important and allows us to keep improving LabStats.
 Thanks for a Great Year!
 As we look back on 2016 we'd like to thank our users for the feedback they provided throughout the year. We believe that LabStats is constantly developing better features and reports due to the excellent feedback we receive from loyal customers. As you look back on 2016 and set new professional goals for the upcoming year, we hope the data we've been able to provide can help you make great decisions in 2017. We're a small company that takes pride in our customers and we look forward to another great year providing useful analytics for you and your peers!

December 2016 Newsletter

Happy Holidays!

The entire LabStats team would like to join in wishing you a joyful Holiday Season and a very Happy New Year! Thank you for your continued partnership and support. We look forward to working with you for many years to come!

 VMware VDI Support Is Here!

 On December 9th, we released an updated version of the LabStats client for Windows. The update includes many enhancements, but most notably is support for VMware VDI environments. In most cases, your clients should automatically update to the latest version with no interaction from you. If you’re currently using a VMware VDI environment, please click the button below to view a support document with information about installing the client onto the virtual machine.

 LabStats + Theft Prevention

 A LabStats user recently shared an experience in which the Cloud-Based version of LabStats was used to help locate a missing laptop. The LabStats client is installed on every laptop at their university, so whenever a laptop is connected to the internet, it relays information back to the cloud. Laptops were made available for students to check out and use at home, but one laptop was due to be returned and never showed up. The university knew which machine it was, so they waited for the next checkin to reveal which user account had logged in. Once this information was known, the laptop was easily recovered.

While theft prevention is not a focus of LabStats, this was a unique way in which LabStats was used to help a university solve a serious problem. Have you found a unique use for LabStats? Tell us your story!

 Preventing User Lockouts

 After 6 failed login attempts, you may receive a notification that your LabStats account has been locked. You can prevent a lockout by using the “Forgot Password?” link to reset your password if you have forgotten it.

If after 6 failed login attempts you received a lockout message, please contact support to restore access. If your organization is using the Cloud-Based version of LabStats, our Support team can reset the lockout for you. If your organization is using the On-Premises version of LabStats, our Support team can provide your admin with a script to reset the lockout. If you’re not familiar with SQL, we’re happy to schedule a screenshare to demonstrate the process.

November 2016 Newsletter

This November we’re very thankful for all of our LabStats users. We’d especially like to thank the organizations who joined the LabStats family in 2016. Welcome! We look forward to working with each of you!

 Development Update

 A growing number of users are discovering how powerful LabStats is, especially in the cloud. LabStats is constantly measuring technology usage, but do you know how much work it’s really doing? Last month alone, LabStats in the cloud recorded and cataloged 146 billion seconds of computer sessions. That’s equivalent to 4,631 years! The true power of LabStats is not in its ability to record events, but more importantly, it allows you to make sense of that mountain of data. No other product makes it easier to see trends and spot outliers, so no other product gives you such an accurate picture of hardware and software usage at your organization.

You’ve heard the phrase time is money, so if you had one penny for every second of recorded LabStats sessions, you’d have almost 1.5 billion dollars. If you stacked those pennies on top of each other, that pile would be 137,939 miles high, which is more than halfway to the moon!

 The Importance of Usage Data

 We have the privilege of talking to LabStats users every day and it’s exciting to hear how important it is to them. Some users have even said that it’s impossible to make big decisions without LabStats because “the data is everything.”

We had the opportunity to visit a LabStats user in Boston last month and he shared that our software helped his organization save around $40,000 last year. Requests were made for new hardware for their labs, but before the IT Director made a decision, he quickly pulled some LabStats utilization reports. Those reports clearly showed that the labs were not being used enough to justify the cost of new machines, and he did not approve the requests.

LabStats prides itself on providing facts and hard numbers that can’t be found anywhere else. We’ve been busy upgrading our users to the new LabStats and we’ve received very positive feedback about all the new reports and features that are being added. If you haven’t upgraded to the new LabStats yet, please let us know so we can answer any questions you may have.

On-Premises Update Available

A new update for our On-Premises users is now available. Please contact our Support team for access to the installer and installation instructions.

This build includes a new, separate database called the “data warehouse” which all new reports will run against. The new reports will report everything gathered until midnight the previous night.

October 2016 Newsletter

 We're pleased to inform you that on-site training is available for all those who wish for assistance learning how to use LabStats. A LabStats representative will visit your school and help with any issues, or answer any questions you may have. For details about scheduling and cost, please reach out to your Account Manager, or click the button below to fill out our contact form and let us know that you're interested.


Development Update: Application Summary

 Last month, we published our 5th brand new report, the Application Summary. This report can be used to view and compare aggregate application usage statistics. Use application tags and tag groups to aggregate data even further and gain insight into how applications are really being used. As is standard with all new reports, the Application Summary takes advantage of all the great features in the new reporting infrastructure which was announced just over a month ago.

New Report Names

 We've changed many of the LabStats report names to make them more descriptive and improve consistency. We understand that this could make it difficult to find some of the reports you're used to running, so we've put together a helpful guide that can be seen below. This guide can also be found in the Support Center, or by clicking the button below.
Login Counts Chart
Max Concurrent Usage Chart
Average Daily Utilization Chart
Average Weekly Station Utilization Chart
Average Login Counts Chart
Active Session Counts Chart
Login Enumeration Report
Login Session Export
Summary Report
Application Summary Report
Application Charts
Application Utilization
Application Session Export
Station Enumeration Report
Inventory Report
Power Session Export
Point in Time Report
A – B Comparison Report
Lab Status Chart


Login History
Peak Usage History
Average Usage History by Day
Average Usage History by Week
Average Login History
Active Session History
Login Comparison
Login Sessions
Removed (Replaced by Login Summary)
Login Summary by Group
Login Summary by Station
Login Summary by User
Application Summary
Application Launch History
Application Usage History
Application Sessions
Station Comparison
Inventory Breakdown
Power Sessions
Usage History
Point in Time
A-B Comparison

September 2016 Newsletter

 Last week, we released a major update to LabStats which included new reports, dozens of new features, and many bug fixes. This big release was in development for five months and will be the last deploy of its size as we shift to a faster delivery method for future updates.

From now on, we’re following the standards set by other leading software companies by continuously delivering updates, enhancements, and fixes as soon as they are available. We will no longer be delaying the delivery of individual updates to produce a large release. Instead, we’ll be delivering each update as it is completed. We’re excited about this new approach and how it enables us to move the LabStats product forward even faster than before.

Two New Reports

 The Usage History Report shows the usage of computers and labs as a percent of availability over time. You can observe trends spanning just a few minutes, or spread out over many years. Powerful comparison options allow you to view and compare utilization at the machine level, group (lab) level, or by using tags.

The Login Summary Reports allow you to view and compare aggregate usage statistics of users, stations, or groups (labs) during a specific time period. Station and user tags can be used to gain even deeper insight into the diverse ways your stations are being used.

A New Reporting System

 The reports described above were made possible by a powerful new reporting system that was built from the ground up. This reporting system includes exciting new features, like a data warehouse that stores session data in an optimized format for faster reporting and more complex analysis. The addition of many new filters allows for more precise results. New data format changes allow you to change the unit of measure to minutes, hours, or days depending on your individual needs. Those new features are exclusive to the Usage History Report and Login Summary Reports, however, all existing reports will eventually be revamped using the new reporting system and take advantage of the new capabilities.

Now Is a Great Time to Upgrade

 We hope the new school year is off to a great start for all of our LabStats users. For those still using LabStats 5, now is a great time to upgrade to the new LabStats and take advantage of the new reports, features and improvements for the remainder of the school year. If you’re interested in obtaining a quote or seeing a walkthrough, please contact our Sales team by emailing sales@labstats.com or calling 877-299-6241. We look forward to hearing from you!

August 2016 Newsletter

We’d like to welcome the following organizations who began using LabStats in July:

University of Utah – Marriott Library
Wasatch County School District
Kettering University
Western Carolina University – College of Engineering and Technology
Southwest Baptist University
Arapahoe Community College
University of Maryland – College of Behavioral and Social Sciences
Green River College
Medical University of South Carolina

We greatly appreciate each of you and we’re thrilled to begin providing the usage data you need!

The LabStats Support Team

An Associate Director of User Support Services at one US college had the following to say about the support he received from LabStats:

“I just wanted to send a quick thank you for how quickly ShaNeil Harada responded to the issue I had today. I reported the issue via email and it was resolved in 12-minutes which is superb customer service. I work in support so I understand that you might not get many emails letting you know when someone has done a good job so I wanted to make sure that you know that ShaNeil exceeded my expectations today.”

We’re very proud of the excellent service our Support Team provides and we hope you won’t hesitate to reach out when issues arise. They can be reached by phone, email or chat, Mon – Fri, 8am – 5pm MST. We look forward to assisting you!

Development Update

We’ve all heard the phase “two steps forward, one step back,” but you may not know how it applies to software development. We shared with you recently that we’ve made big improvements to our development process and drastically reduced the amount of new bugs being created. However, new features that move the product forward do sometimes include a minor bug, so we’re still not satisfied.

We care enough about your experience using LabStats that our Development Team has just adopted a zero-bug policy which will result in no known bugs within the next few months. Then, we’ll continue to fix any new bugs as soon as they are discovered. Have you found a bug while using LabStats? Help us out by sending a report to bugs@labstats.com.

The LabStats Public API

No matter how many dashboards a product contains, some users may require additional control over how or where their data is displayed. That’s where APIs come in. LabStats currently has a basic API which allows access to maps and group hierarchies.

Follow the link below to an article that will help you better understand the LabStats Public API.

July 2016 Newsletter

We understand that summer is a very busy and important time as you prepare for the upcoming school year. If you’ve added new machines recently, feel free to reach out to our Sales team to obtain a quote for additional LabStats licenses and start the new year with a complete view of your utilization.

Moving to the New LabStats

Our LabStats Support team has been very busy this summer assisting users with their transition to the new LabStats. Many want to know how difficult the process is before they begin, and we can assure you that it’s easy and worth it! Here are some common questions that we’re asked about moving over to the new LabStats:

Q: Will I lose any data from my current version 5 install when I switch over to the cloud-based version of the new LabStats?
A: No, you will not lose any data. We will assist you with converting any existing data and moving it over to the new LabStats. You will be able to access version 5 data using all of the new reports included in the new LabStats.

Q: What is the difference between the cloud-based and on-premises versions of the new Labstats? Are they the same price?
A: Both versions include the exact same features, however, the cloud-based version benefits from instant upgrades over the web and easier maintenance. You no longer have to maintain your own server and SQL database, freeing up time and saving you money. The price is exactly the same for either version.

Q: Is setting up the new LabStats difficult?
A: Not at all. With the cloud-based version, we’ll send login credentials and a link to the web-based portal, then all you have to do is push out the new client to complete setup.

Q: Do I have to pay extra for application tracking or maps in the new LabStats?
A: The new LabStats is all inclusive, so application tracking, maps and all other features are included in the subscription price. Also, application tracking now includes web-based apps!

Q: How do I make the switch?
A: Contact your account manager for details. If you don’t know who your account manager is, just call 877-299-6241 or send an email to sales@labstats.com and we’ll get you in touch with the right person.

Development Update

The Development team has been busy all summer long working on exciting new features that will be added to the new LabStats soon. We’ll be releasing multiple brand new reports capable of providing even more answers to your questions.

While we’re putting the finishing touches on those new features, we wanted to let you know that with a little preparation right now you can get the most out of the new reports when they become available. We encourage you to place your stations in groups (you can even take advantage of the active directory integration and let it do the work for you). Also, be sure to tag your stations and users, then put those tags into tag groups. Feel free to use tags generously and be creative. Doing those things will allow you to get the most out of the new features when they arrive.

Contact our Support team if you have any questions about the suggestions mentioned above.

Feature Spotlight

A popular new feature included in the new LabStats is the ability to click and drill down to more detailed data without needing to run several reports. This helps you find the data you need much faster. Another popular new feature is the ability to use tags for users, stations and applications. These tags can be customized for any data set that you wish to use in the many reports available in the new LabStats. Below is an example of tag use

Tags can be imported via CSV or Excel spreadsheet. If you’re currently using version 5, your old data will be migrated when you switch over to the new LabStats and tags will be applied to that data.

If you wish to learn more about the many new features found in the new LabStats, just contact your account manager to schedule a personalized walkthrough!

June 2016 Newsletter

LabMan 2016 Retrospective

 We had a blast at LabMan 2016 in New Orleans! Here’s what our Development, Support, and Sales departments had to say about their experiences at the conference:

Trevor Paesl, our lead software engineer, was able to attend LabMan this year and it was a great opportunity for him to speak with many of our customers. He enjoyed learning about the unique ways LabStats is being used to answer very interesting questions. For those of you who attended the conference, thank you for taking the time to chat with him and provide insight into what you are doing with LabStats! Your thoughts will be taken into consideration as we continue to refine and expand the LabStats product.

Many of our customers also spoke to one of our technical support representatives, ShaNeil Harada, at the conference. She found that some people still have concerns about moving to the new LabStats because they don’t want to lose the data that was collected in version 5. Thanks to the work of our development team, that is no longer a concern. We are capable of converting version 5 data and migrating it over to a new LabStats instance. Feel free to reach out to our Support team if you have any questions about the data migration process.

Brandon Bybee, Dustin Jones, and Josh Norman represented our Sales team and they had a great time meeting new people and getting to know our customers better. They were able to talk a lot about moving to the new LabStats and answered questions about the process. If you have any questions about the new LabStats, make sure you get in touch with our Sales team so they can provide answers and show off some of the exciting new features.

We’d like to thank Xavier University of Louisiana and LabMan for putting on another unforgettable conference! Don’t miss the photo gallery below if you’d like to see a few pictures of the action.

LabStats and The Cloud

We’d like to thank everyone who attended our LabMan presentation! We really appreciated your participation and all of the great questions you asked. We talked about the benefits of using LabStats in the cloud, like world-class security and privacy, no extra hardware to maintain, quick fixes, and frequent updates. We also teased some of the exciting new LabStats features that will be rolling out in the next few months, like completely revamped reporting, virtualization support, and more. If you weren’t able to be there but still want to know more about the new LabStats, we’d love to provide a personalized walkthrough.

Click the button below and let us know if you’re interested in learning more.