Trust Center

LabStats is committed to becoming and remaining a trusted partner in every aspect of our customer relationships and technical partnerships. We strive daily to provide you with outstanding product relevancy and support. The following are critical elements of this commitment:

A Trusted Partner

Our company began in 2004 when a former university computer lab manager saw a need and created a tool to address it. Now, for nearly 20 years, LabStats has been serving large and small organizations in many industries including higher education, government and private business.

We’ve helped customers through recessions, pandemics, enrollment swings, budgetary challenges, and explosive growth. What we learned from each of those challenging environments gives us a deepened perspective as we help you solve your unique puzzle.

Our product and our company continue to grow and evolve, and we are still working with the same goal in mind – identifying current and future customer needs and creating tools to address them. To get to know us a little better, check out this introductory video hosted by our President, Daryl Olsen.

Customer Retention

WIth an average annual customer retention rate of approximately 90%, we know our customers appreciate our product and the value it provides.

Customer Service Excellence

Our customer service team is knowledgeable, friendly, and eager to help. And, we talk to customers. That’s right, real human interaction! We don’t limit interaction to chat- and email-only customer service contact methods. Our customers tell us it is appreciated. Here are a few examples of recent unsolicited customer feedback:

“LabStats has always been extremely helpful and a joy to work with. We appreciate your team.”
“Issue resolved in a timely fashion, good communication throughout and followed up to confirm the problem was resolved. Thank you!”
“Huge thanks to Derrick and Dustin – you all rock!”

Employee Satisfaction

We like our company too. We’ve received recognition as a Top 5 “Best Places to Work in Idaho” for 2022. This translates to happy employees, continuity and excellent customer service!

Security, Privacy and Data Protection

1. Security

LabStats is an industry-leading cloud security partner. We use extensive monitoring and alerting to ensure your data is secure, and our product is trustworthy.

Additionally, our