Trust Center

LabStats is committed to becoming and remaining a trusted partner in every aspect of our customer relationships and technical partnerships. We strive daily to provide you with outstanding product relevancy and support. The following are critical elements of this commitment:

A Trusted Partner

Our company began in 2004 when a former university computer lab manager saw a need and created a tool to address it. Now, for nearly 20 years, LabStats has been serving large and small organizations in many industries including higher education, government and private business.

We’ve helped customers through recessions, pandemics, enrollment swings, budgetary challenges, and explosive growth. What we learned from each of those challenging environments gives us a deepened perspective as we help you solve your unique puzzle.

Our product and our company continue to grow and evolve, and we are still working with the same goal in mind – identifying current and future customer needs and creating tools to address them. To get to know us a little better, check out this introductory video hosted by our President, Daryl Olsen.

Customer Retention

WIth an average annual customer retention rate of approximately 90%, we know our customers appreciate our product and the value it provides.

Customer Service Excellence

Our customer service team is knowledgeable, friendly, and eager to help. And, we talk to customers. That’s right, real human interaction! We don’t limit interaction to chat- and email-only customer service contact methods. Our customers tell us it is appreciated. Here are a few examples of recent unsolicited customer feedback:

“LabStats has always been extremely helpful and a joy to work with. We appreciate your team.”
“Issue resolved in a timely fashion, good communication throughout and followed up to confirm the problem was resolved. Thank you!”
“Huge thanks to Derrick and Dustin – you all rock!”

Employee Satisfaction

We like our company too. We’ve received recognition as a Top 5 “Best Places to Work in Idaho” for 2022. This translates to happy employees, continuity and excellent customer service!

Security, Privacy and Data Protection

1. Security

LabStats is an industry-leading cloud security partner. We use extensive monitoring and alerting to ensure your data is secure, and our product is trustworthy.

Additionally, our product and data security efforts have been vetted by hundreds of customer and prospect reviews. We are proud that we have never experienced a data or security breach, had a customer suspend service, or had a prospective customer decide not to join us due to reported security concerns.

For a more in-depth look at our efforts in this arena, see our Cloud Security Overview.

2. Privacy

Your privacy is pivotal to our success. We are compliant with privacy requirements in all markets where we are active. The principal facets of our commitment to Privacy are:
For more information on our Privacy Policies, please visit our Privacy Page.

3. Data Ownership

We know that it’s important to you to retain ownership of your data. We agree – Your data belongs to you. With a current subscription, you have access to your data whenever you need it. Even if your subscription lapses, you have time (typically 30 days) to retrieve your collected data before access is removed.

4. Our Access to Your Data

Because you own your data, you grant us a limited license to use the data to help us provide you with industry-leading customer service, and to assist us in improving and optim