Binghamton University

Binghamton University is one of four university centers in the State University of New York (SUNY) system. It has evolved from a small liberal arts college to a large doctoral-granting institution. It is frequently ranked in the top 100 universities in the U.S. and serves more than 17,000 undergraduate and graduate students each year.

Location

Binghamton, NY | United States

 

Customer Since

2005

 

www.binghamton.edu

 

The Challenge

Before we had LabStats we had no real means of tracking usage of the 600+ computers in our public labs.

“LabStats has been a tremendous tool for our administrators, technical staff, student employees and our users.”

Cheryl Tarbox | Macintosh Support Specialist

The Results

LabStats provided us with user login and duration statistics in our various computer labs so we could demonstrate to administration when and how our labs were being used.

 

We also love Maps and use it extensively. We currently have two different implementations of our maps. The first is a series of maps that are displayed exclusively on a 40” display outside our largest lab, the Bartle Library Information Commons. The second is a series of web pages that are open to the public and have a list of all our labs. Each of the lab pages lists the current map, a list of hardware that is located in the lab and the current operating system(s) for that area, a link to our software database so users can search what software is installed in a particular lab, and a link to our R25 system which manages the room reservations for each area.

 

One unintended use we have found is that LabStats has helped our University Police Department investigate various types of crimes by providing most recent check-in times and user logins. These crimes have ranged from fraudulent credit card use to actual theft of computer hardware from our labs.

 

LabStats has been a tremendous tool for our administrators, technical staff, student employees and our users. It has allowed us to gather the data that we need to track usage of our computers, labs, and logins. We are very satisfied with LabStats and have recommended it many times.

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