LabStats Computer Monitoring FAQs

June 28, 2021 |  Data, Product
2 min

Learn more about LabStats data, inactivity mode and supported operating systems.

LabStats is the industry-leading computer monitoring software. Here are frequently asked questions. 

What Operating Systems does LabStats support?

LabStats Client

The LabStats client currently has two versions: Windows and Macintosh.

Remote Access Dashboard

The RAD can only display computers that have the LabStats client installed, which means that the RAD can only display Windows and Mac computers. 

However, a student can use a Linux computer or Chromebook to connect to a Windows or Mac that’s displayed on the RAD, but they will need to have any relevant software installed.

For example, if a student wants to connect to a Windows machine from their own Chromebook via RDP, they will need to have an app installed on their device that recognizes and can connect using RDP files. 

How often does Software Inventory run?

Software inventory runs once every 24 hours, as long as the computer is turned on and reporting to LabStats Client Servers during that time.

Software Inventory finds all the applications on the computers in your environment, even the software that isn’t being used. This data will provide you with new insight and make tracking any of these apps easier.

Does LabStats support virtualization technologies?

Yes, LabStats will function on many virtualization solutions. Depending on each environment, specific setup steps or configurations may be required. 

Some configurations are in relation to the client itself, while others are changes that you will need to make in your own environment. Please reach out to for details.

Is LabStats data updated in real time?

In general, LabStats data is real-time for LabMaps, the Remote Access Dashboard, LabFind, the LabStats API, and all dashboards in the Portal. Some data isn’t real-time, including reporting and software inventory. For these exceptions, LabStats uses a secondary data warehouse, which is updated nightly at midnight. Usage activity from today won’t be available for reports until the next day. This is also true for changes to groups, tags, etc. For real-time activity from today, please see the Dashboard, Login Dashboard, or Charts tab under each group.

What is Inactivity Mode?

Inactivity mode is a setting that will simulate a log out of a computer after a certain period of time. This setting is recommended for computer labs that have a single generic user for all the computers. 

In this situation if you have inactivity mode set for 5 minutes, after 5 minutes of no activity, LabStats will act as if this generic user had logged out and will stop tracking any data. As soon as someone touches the keyboard or moves the mouse, it will act as if someone just logged on and begin tracking data for a new session.

Have other questions? Search our support site or contact our team.

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