July 29, 2019 | Data
How to Even Out Computer Lab Usage Across Campus
We’ve seen it all too often. The library computer lab has a line out the door while the computers in the basement lab are gathering dust.
Uneven computer lab usage leads to student complaints and high-turnover hardware. So how do you combat this problem?
Help Students Find Open Computers
Oftentimes a lab is underutilized because students don’t know it exists. They flock to common areas like the library or student center, walking past smaller labs in department buildings or multi-use classroom labs.
Showing students where to find available computers is easy with LabMaps. These simple computer lab maps use dynamic icons to show computer availability in real time. Post LabMaps on TV displays, kiosks, the school’s website or mobile app.
“We noticed that certain labs on campus formed lines as students waited for available computers while other labs elsewhere on campus had open seats. LabStats makes it easy to publish real-time computer lab availability information online so students can easily see which labs have open computers.”Brendan O’Looney, Principal Technical Specialist, National University of Ireland – Galway Ireland
Identify and Rotate the Most Used Hardware
Even if you’re able to direct students to underutilized labs, you may still run into a problem of uneven usage between machines.
Missy Borter and her team at Indiana University Northwest came up with a creative solution to even out computer usage within each lab.
“We created what we refer to as a “Hot Seat” layout, indicating the most used computers in our Student Technology Centers and kiosks. After gathering all the data, we realized that the most used computers were workhorses, so we decided to replace them periodically with an underutilized computer in the same area. This resulted in computers requiring less maintenance, having improved performance and a longer life.”Missy Borter, Indiana University Northwest
To see the most used computer in your lab, run a Login Summary by Group report.
Dig Deeper to Find Creative Solutions
Aside from communicating resources and rotating machines, there may be other reasons why students flock to one lab or one computer. You can use LabStats reports to start answering some of the following questions as you dig deeper:
How to find the answer in LabStats:
How do I know which computer labs are being used the most/least?
Run a Usage History Report to compare large and small labs based on the percentage of use.
Does the age of a computer affect usage?
Are some computers used more because of the software installed?
Run an Application Summary Report to see which applications are used most and least.
Do lab hours affect usage?
Run a Peak Usage History Report across a semester to identify the busiest lab times, and compare the results with your lab schedules.
Does the location of a computer make it more popular (ie: close to the door)?
How do I identify underutilized computers?
Run a Login Summary by Station Report to identify the least used computers. See if you can find a commonality like hardware type, age, location, etc.
Timing is everything. Before a semester begins, you might take the opportunity to move computers around in anticipation of student demand. However, in the middle of a semester, it’s easier to “move the students” by directing them to less used labs.
It’s worth it to take the time to investigate and experiment. Evening out lab usage can improve the student experience and lengthen the life of resources.