Success Stories

Our computers in the library are spread out all over the place and students complained that there weren’t enough PCs. That was not the case. We put up signs to point students in the right direction, but they didn’t work. LabStats provided the functionality we were seeking at an affordable cost. Combined with LabMaps, LabStats has enabled us to address the uneven occupancy rates of our computer labs. It has provided us with better usage of our existing equipment and the tools to ensure that we achieve increased usage across all of the student PCs. We’ve also implemented AppUse, which has allowed us to provide data on software usage and make decisions that are not based on anecdotal information. We are very satisfied with our purchase of LabStats and have recommended it to similar institutions locally.

Lab Manager
Flinders University

We needed something to give us accurate data. To obtain lab usage statistics, we would do headcounts every half hour. This took a lot of time, and there was a large margin of error. LabStats has turned manual head-counting into a simple automated task. We are able to get numbers for exactly how many people have utilized our computers, and how many times those users logged in. This has helped us show how often our systems are being used by our patrons. LabStats is one of the best vendors we have dealt with. The support is always quick and helpful, and the products always work as they should. In addition to the good support, each new software release includes new and useful features.

Computer Systems Admin
Wright State University

As our labs grew, the process of taking a manual headcount at random times throughout the day became less of a tool for making informed staffing and purchasing decisions, and more of an experienced guess. We explored several different tools, looking at the ease of setup, deployment, maintenance and pricing. In addition, we wanted a tool that promoted easy data interpretation with dynamic gathering features. LabStats provided all of these attributes with the most economical pricing.

Computing Lab Manager
University of Houston–Clear Lake

We had no way to track the usage of programs in our labs. Many of our programs were either gifted to us or supported by alumni, so being able to report on their usage was critical. We needed a program that allowed us to track usage in an easy-to-use-format. LabStats gave us the ability to deliver valuable and much-needed feedback to the supporters of our lab and help justify funding needs. AppUse helped us pinpoint which applications were necessary. LabStats has been a great asset to our lab and I would highly recommend it to other lab directors.

Associate Professor
Lehigh University

We needed a means of tracking the usage of the 600+ computers in our public labs. LabStats provided us with user login and duration statistics in our various computer labs so we could demonstrate to administration when and how our labs were being used.

Macintosh Support Specialist
Binghamton University

Our Academic Computer Center had grown to 30 different labs, and it was becoming impossible to take headcounts. We would take that head count information, manually key it into a spreadsheet, and then manually generate usage graphs. The LabStats software was designed with every feature we needed: user tracking, lab usage graphing, and real time stats. They have created a complete, reliable software package that has been extremely well-supported and backed by a professional support team. They have been great to work with.

Server Manager
Minnesota State University–Mankato

We needed to know how frequently the labs were being used and how they were being utilized. LabStats provides us with the necessary information to help us make decisions for our labs. Administration was considering closing down a few labs, but our usage reports showed that those labs were being used often, and that it would be a bad idea to close them. LabStats helps me react to problems quickly and efficiently by allowing me to see when machines go offline, creating maps of the lab (using LabMaps) so students can easily find open computers, and many other things. The tracking that LabStats provides has helped us to prevent problems that would have otherwise left us in the dark.

Technical Specialist
Barnard College

I needed to find a way of tracking the applications that students were using. With LabStats I was able to take care of my initial problem, and find solutions to others. The ability to provide students with real-time computer lab status was actually one of the features that helped make the decision to invest in LabStats. In addition to helping students know which labs have open seats, LabStats has saved us money on software licenses that we have discovered we just don’t need.

Lab Coordinator
The University of Southern Mississippi

We wanted to know how often software was or wasn’t being used. We first tested LabStats in the largest lab on campus, because we knew activity there was high, but there was no accurate way of measuring it. Once we got LabStats up and running we were able to get hard numbers on which computers and applications the students were using. We were able to show the time frame of logins, how many people were at the computers, and how long they were there. We were also able to evaluate which computers were empty and which spots were busy. That information helped us keep our machines evenly spread in places students were actually using them.

SBA Computer Lab Manager
The University of Akron

We were looking to conserve resources and gain statistical information from our many different lab types across campus. We had not found a suitable solution until we were introduced to LabStats. LabStats helped us make decisions for our labs based on computer and application usage by location. The data collected has helped us conserve resources by allowing us to focus our upgrades and support in locations that have high usage or specific application usage.

Computing Operations
Duke University

We needed a way to make better decisions on which labs to expand and which to reduce or eliminate. We needed solid reports to prove to administration that some labs were wasting money and some needed to be expanded.We found LabStats at LabMan and installed it when we got back from the conference. Installation was fairly quick, and we were able to move it to a virtual machine. It helped eliminate one computer lab. I also use it to see how many people are logged in and if lab assistants are there and logged in. This confirms that the lab assistant’s time sheets are correct.

Computing Services
Adams State University

Prior to LabStats we used a manual system of tracking users in our lab. It was inefficient, incomplete and very time-intensive for our computer lab support staff. LabStats has not only provided a live mechanism to allow our students to check availability, but has paid for itself many times over for its complete ability to provide detailed stats on lab usage, times, percentages, the number of students using the lab, and usage trends. We are absolutely satisfied with LabStats and recommend it with no reservations whatsoever. LabStats is a must for ANY computer lab environment, period.

Technology Services
Florida Gulf Coast University

We had no way of organizing and collecting statistics. We have been able to view real-time reports on our labs. LabMaps helped us know how many seats were needed in a lab and justify the number of computers we keep in a lab. It also allows us to see when something is wrong with a computer right away so we can fix the problem in a timely manner. LabStats Support has been great as well. Whenever we talk to them, they always provide great support and have kept all problems to a minimum.

Info Commons Manager
University of Wisconsin–Madison